Refunds & Cancellations

We want every family to feel the reading was worth it.

Full refund

• If your paid reading is not delivered within 24 hours of payment.
• If you were charged twice for the same reading.
• If the reading used the wrong birth details because of our mistake and we cannot correct it.

Corrections

If you find a calculation mistake, tell us in the chat. We will correct the reading and send it again, free of charge.

After delivery

Because readings are personalised and delivered instantly, we do not offer refunds once a correct reading has been delivered, except where the law requires it.

Cancellations

• You can cancel any paid order before the reading is delivered. Send "Cancel" in the WhatsApp chat or email hello@navatara.world. You get the full amount back.
• Once a reading has been delivered, the order is complete and cannot be cancelled.
• Family plan: you can cancel within 7 days of payment if no reading or forecast has been delivered yet, and get the full amount back.
• Nothing renews on its own, so there is never a subscription to cancel.

How to ask

Send "Refund" in the WhatsApp chat, or email hello@navatara.world with your phone number. Approved refunds and cancellations are paid back in Indian rupees (INR) to the original payment method within 5 to 7 working days.